Privacy Policy

Heritage Owl and CLoveDove LLC and Heritage Owl Your privacy is our priority. We are committed to protecting your personal information and providing transparency regarding how we collect, use, and share your data.

 

Information We Collect

• Personal details (name, address, email, phone) for order processing and customer service

• Payment information, processed securely via trusted third-party providers

• Browsing and usage data through cookies for site improvement and marketing

 

How We Use Your Information

• To process and fulfill orders

• To communicate order updates and respond to inquiries

• To improve our website, products, and services

• For marketing purposes, only with your consent

 

How We Share Your Information

• With payment processors and shipping carriers to complete your purchase

• With third-party analytics and marketing tools (e.g., Google Analytics)

• As required by law or to protect our rights

 

Your Choices

• You can access, update, or delete your personal information by logging into your account or contacting us directly

• You may opt out of marketing emails at any time

• You can manage cookie preferences through your browser settings

 

Children’s Privacy

Heritage Owl and CLoveDove LLC does not knowingly collect data from children under 13. If you believe a child has provided us with personal data, please contact us for removal.

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Contact Us

For privacy questions or requests, email: support@clovedove.com

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Shipping Policy

Heritage Owl and CLoveDove LLC ships direct-mail marketing materials and multicultural educational products across the United States.

 

Shipping Rates & Methods

• Standard Shipping: 3–7 business days

• Expedited Shipping: 1–3 business days (additional charges apply)

• Shipping costs are calculated at checkout based on order weight and destination

 

Order Processing

• Orders are processed within 1–2 business days

• You will receive a shipping confirmation with tracking information once your order ships

 

Shipping Restrictions

• We ship to certain PO Boxes and selected international addresses at this time

• Some oversized items may have additional shipping fees

 

Lost or Missing Packages

• If your package is lost or delayed, contact support@clovedove.com with your order number for assistance

 

Useful Suggestion: Always double-check your shipping address before completing your order to avoid delays

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Return & Refund Policy

We want you to be satisfied with your purchase from Clovedove.com.

 

Return Window

• Returns are accepted within 30 days of delivery

 

Return Conditions

• Items must be unused, in original packaging, and in resalable condition

• Custom-printed or personalized items are non-returnable unless defective

 

How to Initiate a Return

• Email support@clovedove.com with your order number and reason for return

• We will provide return instructions and a return shipping label (if applicable)

 

Refunds

• Refunds are issued to the original payment method within 10 business days after we receive and inspect your return

• Shipping charges are non-refundable unless the return is due to our error or a defective product

 

Exchanges

• For exchanges, please initiate a return and place a new order

 

Useful Suggestion: Keep your return tracking number until your refund is processed

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Payment Methods

- Credit / Debit Cards
- PAYPAL

- Offline Payments